" The overall experience that I had with this airline was very satisfactory. Especially the customer service team is very friendly and supportive. I got stuck while booking my tickets, so they patiently listened to my problem and then solved it.
"The online website is so beautifully designed that I got every detail in one place. Be it the baggage allowance, the refund and cancellation policy, the flight status. I could read about all of it and then book my tickets in one place. This saved so much of my time.
"I had to cancel my tickets and had applied for a refund. Generally, people say that refunds take time, but Air China did not make me wait for long. They provided me with the update of the refund initiation process and returned my money within a week.
"I had booked an economy class ticket and was worried about comfort. But Korean Air, at a low price, provides good comfort and seat width even in the economy class. You will also have options for cuisines to select from.
"This is a brand, and every member of the cabin crew makes sure that they maintain the delicacy. The cabin crew is so good. They will be at your service always. I was travelling via plane for the first time, and they were so patient in explaining to me every doubt that I had.
"I was facing some issues in the cancellation process and so had called up the customer care team of TAP airlines. I didn’t expect the kind of patience and guidance they provided me. Instead, they made sure all my doubts were cleared immediately. They are so good at the work they do.
"If you have never travelled in business class, then you should get the first time experience with Qatar. It was the first time that I travelled in business class, and it didn’t feel like I was travelling. The lie-flat facility of the seats made me feel at home.
"I was so relaxed on the day of the flight because I had done my online check-in 24 hours back. Garuda Indonesia did not even ask me to get the boarding pass printed, so I just walked in an hour before the flight’s departure and did not have to hurry.
"I was booking my tickets with Loganair at 12 in the night, and when I made the payment, I didn’t receive any confirmation mail. I wondered if I could call up the customer care at that hour. But when I did, they told me that they provide customer care services 24/7. That felt really good.
"The journey in Luftansa first class is like checking into a 5-star hotel. I was amazed at the food, the hospitality, and especially the night suites that they provide every customer if you have taken a night flight. The night suits are so comfortable.
"My trip got rescheduled, and I was worried about my ticket to United Airlines because I thought that I would have to cancel my tickets and rebook them. But when I called the customer care team, they told me that I could change my tickets, which was very relieving.
"When I applied for a refund, I wasn’t sure how long I would have to wait. Generally, it is said that a refund takes more than a couple of weeks. But Japan Airlines gave me a refund process confirmation on the 2nd day of applying. and returned my money within 12 days.
"I was in the middle of a meeting when I remembered that I had to book a ticket to visit my family. Cape Air made the online booking seem so easy that I could book my tickets within a few minutes.
"I was travelling for the first time after covid and was very scared regarding the safety precautions. But right from the time I checked in till the time of landing, Hawaiian Airlines had maintained all the necessary covid protocols. In addition, all the cabin crew members were wearing PPE kits throughout.
"I am not that good at handling digital stuff. So I called up the Singapore Airlines customer service team, and they guided me through the online ticket booking process patiently. They even explained to me the terms and conditions that were applicable while booking the tickets.
"I don’t like travelling much because I cannot compromise on my comfort. But Austrian airlines business class didn’t make me feel like I was on a flight. I had no jetlag after landing also.
"I wanted quick guidance for the cancellation of my tickets. So I chose “live chat” option in customer service. I am very satisfied with the to-the-point solutions and the quickness with which my problems were addressed.
"I wanted to compare the price of the flights before I book one. My main aim was to get a cheap flight ticket. China Southern provided me with that option to compare all the China southern flights that land in my location. That helped me get a cheap flight ticket.
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